許多賣(mài)家每天都要提交很多關(guān)于listing修改、投訴競(jìng)對(duì)的案例，今天我想分享一些案例處理的方法給大家。
通常來(lái)說(shuō)，通過(guò)電話提交案例的效率更高。在英文界面提交案例更容易與國(guó)外團(tuán)隊(duì)對(duì)接。
1.模板問(wèn)題
如果沒(méi)有batch id
get support > contact us > selling on amazon issue > products and inventory >issue with listing products> provide a bach id
獲取支持>聯(lián)系我們>我要開(kāi)店>商品和庫(kù)存>商品發(fā)布問(wèn)題>提供模板 id
如果有batchid
get support > contact us > selling on amazon issue > products and inventory >issue with listing products > i don’t have an asin or sku> next> inventory file
upload issues
獲取支持>聯(lián)系我們>我要開(kāi)店>商品和庫(kù)存>商品發(fā)布問(wèn)題>庫(kù)存文件上傳問(wèn)題
2.商品信息濫用
get support - contact us - selling on amazon - other issues - report a violation-
report listing abuse
獲取支持-聯(lián)系我們- 我要開(kāi)店- 其他問(wèn)題-舉報(bào)違規(guī)行為-報(bào)告商品信息濫用
3.舉報(bào)違規(guī)行為
get support - contact us - selling on amazon - other issues - report a violation -report a violation
獲取支持-聯(lián)系我們- 我要開(kāi)店-其他問(wèn)題-舉報(bào)違規(guī)行為-舉報(bào)違規(guī)行為
4、申請(qǐng)刪除 review 路徑
get support> contact us >selling on amazon issue>product and
inventory>product review> fba issue
注:該團(tuán)隊(duì)只接受全英文 case，中文 case會(huì)被轉(zhuǎn)回來(lái)
5、申請(qǐng)刪除 feedback
get support >contact us >selling on amazon>customer and orders> type the order id and click the next >choose the
customer feedback removal request
注:該團(tuán)隊(duì)只接受全英文case，中文 case會(huì)被轉(zhuǎn)回來(lái)
6、fba問(wèn)題
getsupport> contact us > selling on amazon issue >fulfilled by amazon >fbaissue
獲取支持>聯(lián)系我們>我要開(kāi)店>亞馬遜物流>亞馬遜物流問(wèn)題
7、iidp問(wèn)題
get support> contact us > selling on amazon issue>products and inventory> product page issue > fix a product page/merge or split product page
獲取支持>聯(lián)系我們>我要開(kāi)店 >商品和庫(kù)存>商品頁(yè)面問(wèn)題>修復(fù)商品頁(yè)面/合并或分割商品頁(yè)面
8、廣告問(wèn)題
get support>contact us >sponsored products(english team please write english email)
9、稅務(wù)問(wèn)題
get support-contact us -selling on amazon otherissues-tax questions
另外，每次提交案例時(shí)請(qǐng)注意做好記錄，比如記下案例的標(biāo)題或編號(hào)，以便整理出一些能得到有效解答的案例模板。