貨代銷售和操作有個矛盾，銷售單子越多，操作單子出問題可能性越大！
貨代銷售和客戶有個矛盾，銷售出的貨越多，出現(xiàn)問題的可能性也越高！
事實上，不是可能性越高，是你一定會遇到各種問題，慣偷成名捕，久病成良醫(yī)，問題是貨代銷售成長的必經(jīng)之路！
物流服務(wù)商也清楚點，保險也緊跟其步，所以如何處理貨物破損或者丟失，早已有標(biāo)準(zhǔn)流程，而要處理的點基本無外乎分為四類：
loss and pilferage/damage/delay/non-delivery .
1.空運我們以ups 航空為例
每家航空公司的流程條款大同小異！
claims / missing piece process
despite our high standards and careful handling of your cargo shipments, mishaps may occur. in the unlikely event that your goods are damaged in transit or pieces are missing,
following the instructions below will make processing your claim fast and efficient. the person entitled to delivery (recipient/consignee) must file the complaint to ups air cargo, in writing, in the case of:
?visible damage to the goods, immediately after discovery of the damage and at the latest within 14 days from receipt of the goods.
?other damage to the goods, within 14 days from the date of receipt of the goods. ?delay, within 21 days of the date the goods are placed at his/her disposal,
?and non-delivery of the goods, within 120 days from the date of the issue of the air waybill.these conditions can be found on the back of the ups air waybill.
documentation requirements damaged cargo
in order to process a claim for damaged cargo with ups air cargo the following documentation is required:
?copy of the master and house air waybill(s)
?survey/damage report clarifying damage of and possible salvageability of said damaged item
?photographs of damage
?itemized vendor invoice
?original or photocopy of repair invoices
?claim letter from end customer
?copy of receipt from cfs/ups stating freight was damaged upon receipt
?letter stating the claim amount and details of claim
?proof of payment to customer
missing cargo:for shipments with missing cargo claims, please submit the following documentation:
?copy of the master and house air waybill(s)
? itemized vendor invoice
? prior notification to ups at 866.746.2404
priority service claims:as per our priority service guarantee, please submit the following documentation:
?copy of master air waybill(s)
?copy of priority confirmation letter
上面內(nèi)容很多，核心其實就三點，如果發(fā)生需要客戶配合提供的資料.
1.貨物損壞的照片
2.向目的地投訴的受理文件
3.客戶的索賠函
貨代會把航司上述資料和提單等一起，向航空公司/保險公司索賠。
2.快遞公司的處理
這里尤其是特別指出，四大快遞的服務(wù)條款很明確，這里以dhl為例：
compensation
if a package is lost or damaged, please inform dhl within 7 days and after verification by dhl the maximum amount of not more than 100 usd is payable. dhl does not bear any responsibility for good that are lost due to customs inspections or seizures.dhl also recommends that the parcel should be insured if the value is above 100usd
簡而言之，你貨物損失了我最高賠償不過100usd,高貨值建議買保險。從快遞公司走貨，默認(rèn)是需要接受全部條款的：
1)由于海關(guān)抽查造成的貨物丟失
包裹在經(jīng)過海關(guān)時，海關(guān)打開貨件檢查，可能導(dǎo)致包裹丟失、包裹內(nèi)物品(全部或部分)丟失、或被海關(guān)扣押。承運商不承擔(dān)由此帶來的任何責(zé)任。
2)如遇：自然災(zāi)害(天氣)、戰(zhàn)爭等非人為可控因素造成的貨物狀況，不作賠償；同時不承擔(dān)國際快件因航班延誤或航班艙位問題所導(dǎo)致的一切責(zé)任及費用。
3)易碎品請自行包裝好，否則破碎概不負(fù)責(zé)。
3.海運的同理
有的客戶會說了，我不管你快遞航空船公司，貨代你要給我賠償，我把這個貨給了你，出了問題你就需要負(fù)全部責(zé)任，賠償我全部的損失！對，這就是貨代是弱勢群體的原因。
貨代的全稱是貨運代理人,類似保險代理人,保險代理人是指根據(jù)保險人的委托，在保險人授權(quán)的范圍內(nèi)代為辦理保險業(yè)務(wù)，并依法向保險人收取代理手續(xù)費的單位或者個人.貨代是物流服務(wù)商的代理人,而不是實際的承運人，接受物流服務(wù)商的條款，包括霸王條款，因此貨物出了問題，貨代需要按照服務(wù)商的要求提供資料，所以外貿(mào)客戶按照要求配合提供資料即可，畢竟誰都不想發(fā)生問題。而從法律上講，外貿(mào)客戶其實也沒有權(quán)利讓貨代賠償所有損失的，無論是《海商法》還是《國際貨物運輸代理業(yè)管理規(guī)定》！
貨代說是處于弱勢群體，但這并不意味著貨代不需要承擔(dān)什么責(zé)任，所謂吵架顯真愛分手見人品，問題發(fā)生之后，也是衡量一個貨代是否有負(fù)責(zé)的關(guān)鍵，優(yōu)秀的貨代會讓客戶操心程度降到最低，保險的賠償正常需要1-3個月的流程，有些負(fù)責(zé)任的貨代公司會在保險公司確認(rèn)貨損之后，先行墊付賠償給到客戶，不知道讀者你有沒有遇到過這樣的貨代！
當(dāng)然，問題發(fā)生之后,也是衡量一個客戶是否優(yōu)質(zhì)的重要指標(biāo)，是動不動直接扣運費做威脅，還是心平氣和協(xié)商解決！.........
居善地，心善淵，與善仁，言善信，正善治，事善能，旺季的當(dāng)下，
愿你天天出貨沒問題，愿你日日爆單夜心安，愿外貿(mào)貨代是彼此的好客戶好伙伴！
別聽我在這里扯淡，高貨值的貨物，一定記得買保險！